Here's how we take the manual work out of customer support for Auckland teams. Pick one workflow to start, see what it saves, and grow from there.
We map how your support work runs today, then automate the repetitive steps, such as ticket routing & keyword-based categorization, automated password reset & account unlocking, knowledge base article creation & translation, inside Xero and MYOB and your other tools. Most Auckland teams start with one workflow from NZ$840 and have it live in one to three weeks.
Updated November 2026
Customers in New Zealand expect quick answers, often in English, with te reo Māori where you need it. We set up ticket routing, auto-replies and AI-drafted answers that a person checks before anything goes out.
Auckland is where most of New Zealand's head offices, importers and professional firms sit. Import paperwork and multi-currency invoicing are common requests. For support teams in importing & distribution, professional services and dairy, that usually means the same handful of tasks done by hand every week. Those are the ones we go after first.
Each one is built for your tools and your rules. Here's the problem it solves and what changes.
Support tickets manually triaged and assigned create delays, misrouting, and inconsistent customer experiences.
AI-powered keyword and intent analysis for automatic ticket categorization and routing to the right team.
IT and support staff spending significant time on routine password resets reduces capacity for complex issues.
Self-service password reset automation with multi-factor identity verification and audit logging.
Manually writing and translating knowledge base articles for every resolved issue is slow and often skipped.
AI-assisted article drafting from resolved ticket data with automated translation into supported languages.
Support queues polluted with spam, junk, and abusive submissions significantly reduce agent productivity.
ML-based ticket classification to identify and quarantine non-legitimate submissions before agents see them.
Manually reading and categorizing customer feedback at any meaningful volume is completely impractical.
Automated sentiment scoring and theme extraction across all feedback channels with trend reporting.
Manual appointment booking via phone and email creates scheduling conflicts and no-shows.
Self-service booking with automated confirmation, reminder sequences, and easy rescheduling workflows.
Support agents spending significant time answering 'where is my order?' queries reduces capacity for real issues.
Self-service order status portal with automated tracking updates via carrier API integration.
Manually updating loyalty points and processing reward redemptions delays customer satisfaction.
Real-time point calculation and automatic reward processing integrated with your loyalty platform.
Customer messages arriving via live chat, SMS, and email end up in disconnected queues or missed entirely.
Unified inbox automation routing all channels to the correct team with full context and conversation history.
Manually transcribing calls and logging notes in the CRM after every customer interaction takes hours per agent daily.
Automated call transcription with AI-extracted action items and key points logged directly to the CRM record.
Single workflow
from NZ$840
one process, done properly
Department pack
from NZ$3,350
several support workflows, connected
Ongoing
Custom
monthly builds, monitoring and support
Start with whatever is done most often and by the most expensive people. For a lot of Auckland teams that's ticket routing & keyword-based categorization. It's high volume, it follows clear rules and you see the hours come back in the first month.
Almost always. In New Zealand we mostly work with Xero, MYOB, HubSpot and Xero Payroll, plus email, Google Workspace and Microsoft 365. If something has an API or even just an export, we can usually work with it.
Yes. We use least-privilege access, encrypted credentials and keep data in Australian or New Zealand cloud regions when that's needed. Everything is documented in line with the Privacy Act 2020, and we sign an NDA or DPA before we start.
One workflow from NZ$840, or a pack of connected support workflows from NZ$3,350. The free audit gives you a fixed quote.
30 minutes, no obligation. We'll find your top three automation wins and give you a fixed quote in NZD.
Or just message us on whatever you already use: