Here's how we take the manual work out of customer support for Brisbane teams. Pick one workflow to start, see what it saves, and grow from there.
We map how your support work runs today, then automate the repetitive steps, such as ticket routing & keyword-based categorization, automated password reset & account unlocking, knowledge base article creation & translation, inside Xero and MYOB and your other tools. Most Brisbane teams start with one workflow from A$760 and have it live in one to three weeks.
Updated November 2026
Customers in Australia expect quick answers, often in English. We set up ticket routing, auto-replies and AI-drafted answers that a person checks before anything goes out.
Brisbane is resources, travel and construction, and it's still growing fast ahead of the 2032 Olympics. Construction admin and subcontractor payments come up a lot. For support teams in resources, construction and travel, that usually means the same handful of tasks done by hand every week. Those are the ones we go after first.
Each one is built for your tools and your rules. Here's the problem it solves and what changes.
Support tickets manually triaged and assigned create delays, misrouting, and inconsistent customer experiences.
AI-powered keyword and intent analysis for automatic ticket categorization and routing to the right team.
IT and support staff spending significant time on routine password resets reduces capacity for complex issues.
Self-service password reset automation with multi-factor identity verification and audit logging.
Manually writing and translating knowledge base articles for every resolved issue is slow and often skipped.
AI-assisted article drafting from resolved ticket data with automated translation into supported languages.
Support queues polluted with spam, junk, and abusive submissions significantly reduce agent productivity.
ML-based ticket classification to identify and quarantine non-legitimate submissions before agents see them.
Manually reading and categorizing customer feedback at any meaningful volume is completely impractical.
Automated sentiment scoring and theme extraction across all feedback channels with trend reporting.
Manual appointment booking via phone and email creates scheduling conflicts and no-shows.
Self-service booking with automated confirmation, reminder sequences, and easy rescheduling workflows.
Support agents spending significant time answering 'where is my order?' queries reduces capacity for real issues.
Self-service order status portal with automated tracking updates via carrier API integration.
Manually updating loyalty points and processing reward redemptions delays customer satisfaction.
Real-time point calculation and automatic reward processing integrated with your loyalty platform.
Customer messages arriving via live chat, SMS, and email end up in disconnected queues or missed entirely.
Unified inbox automation routing all channels to the correct team with full context and conversation history.
Manually transcribing calls and logging notes in the CRM after every customer interaction takes hours per agent daily.
Automated call transcription with AI-extracted action items and key points logged directly to the CRM record.
Single workflow
from A$760
one process, done properly
Department pack
from A$3,050
several support workflows, connected
Ongoing
Custom
monthly builds, monitoring and support
Start with whatever is done most often and by the most expensive people. For a lot of Brisbane teams that's ticket routing & keyword-based categorization. It's high volume, it follows clear rules and you see the hours come back in the first month.
Almost always. In Australia we mostly work with Xero, MYOB, HubSpot and KeyPay (Employment Hero), plus email, Google Workspace and Microsoft 365. If something has an API or even just an export, we can usually work with it.
Yes. We use least-privilege access, encrypted credentials and keep data in Sydney or Melbourne cloud regions when that's needed. Everything is documented in line with the Privacy Act 1988 and the Australian Privacy Principles, and we sign an NDA or DPA before we start.
One workflow from A$760, or a pack of connected support workflows from A$3,050. The free audit gives you a fixed quote.
30 minutes, no obligation. We'll find your top three automation wins and give you a fixed quote in AUD.
Or just message us on whatever you already use: